Privacy policy

Privacy Policy
Last updated: [27/08/2026]

This Privacy Policy describes how HighShelf Vault Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from highshelfvault.co.uk (the “Site”), or otherwise interact with our services (the “Services”).

By using our Site, you agree to the practices described in this policy.

1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.
Any updates will be posted on this page with a revised “Last updated” date. Your continued use of the Site confirms your acceptance of any changes.

2. What Personal Information We Collect
We may collect the following types of personal information depending on how you interact with us:

Information you provide directly
●    Name
●    Email address
●    Billing and shipping address
●    Phone number
●    Payment confirmation details (processed securely via third parties)
●    Account login details (if you create an account)
●    Customer support messages

Information collected automatically
When you browse our site, we may collect:
●    IP address
●    Device type and browser
●    Pages viewed and time spent on site
●    Referring websites
This information is collected using cookies and similar technologies.

Information from third parties
We may receive information from:
●    Wix (our eCommerce platform)
●    Payment processors (e.g. card providers)
●    Delivery partners
These parties only provide information necessary to complete your order or improve our services.

3. How We Use Your Information
We use your information to:
✅ Process orders
●    Take payments
●    Ship goods
●    Send order confirmations and updates
✅ Provide customer support
●    Respond to enquiries
●    Resolve issues
✅ Improve our website
●    Analyse site performance
●    Improve user experience
✅ Marketing (optional)
●    Send promotional emails (only if you opt in)
You can unsubscribe at any time using the link in our emails.

4. Cookies
We use cookies to:
●    Keep your cart active
●    Remember preferences
●    Analyse website traffic
●    Improve performance
You can control or disable cookies through your browser settings, although some features of the site may not function correctly.

For more information on wix cookies, visit:
https://support.wix.com/en/article/cookies-and-your-wix-site

5. How We Share Your Information
We only share your information when necessary, including with:
●    Payment processors (to take payment securely)
●    Shipping providers (to deliver your order)
●    wix (to operate our online store)
●    Service providers (e.g. analytics, customer support tools)
We do not sell your personal information.

6. Data Retention
We retain your personal information only as long as necessary to:
●    Fulfil orders
●    Comply with legal obligations
●    Resolve disputes

7. Security
We take reasonable steps to protect your personal information, but no method of transmission over the internet is 100% secure.
We recommend not sharing sensitive information through unsecured channels.

8. Your Rights (UK & EU)
Under data protection laws, you have the right to:
●    Access the personal data we hold about you
●    Request correction of inaccurate data
●    Request deletion of your data
●    Object to certain processing (e.g. marketing)
●    Withdraw consent at any time
To exercise your rights, contact us using the details below.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

9. Third-Party Links
Our Site may contain links to third-party websites.
We are not responsible for the privacy practices of those sites.

10. Children’s Privacy
Our services are not intended for individuals under 16.
We do not knowingly collect personal data from children.

11. International Data Transfers
Some of your data may be processed outside the UK (e.g. via wix or service providers).
Where this occurs, appropriate safeguards will be in place to protect your data.

12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:

Email: info@highshelfvault.co.uk
HighShelf Vault Ltd
124 City Road
London
EC1V 2NX
United Kingdom
Company Number: [17060785]
VAT NUMBER: [GB 514517606]