legal details - Shipping Policy

UK Fulfilment Location
All items held in our UK fulfilment location are typically dispatched within 1 working day of your order being placed.

We use Royal Mail tracked services for the majority of our deliveries. A tracking number will be provided to the customer once the order has been dispatched. Delivery confirmation will also be available once the order has been delivered.

Delivery Times
●    Standard Delivery: 1–4 working days from the date of dispatch.
●    Express Delivery: Available at checkout where applicable.
Delivery times will be displayed before payment is completed.

Shipping Coverage: We currently offer delivery within the United Kingdom only and do not ship internationally.

Compensation Cover: All shipments include the standard compensation cover provided by Royal Mail. For higher-value items, we may use an enhanced delivery service that includes additional compensation and security.

High-Value Items: Most items sold have a value of £300 or less. Where necessary, we reserve the right to select the most appropriate tracked and insured delivery service to ensure your order arrives safely.

Important Information
While most orders arrive within the estimated timeframe, please allow up to 10 working days for delivery in rare circumstances (such as carrier delays or peak periods).

Contact Us
If you have any questions about this refund & returns Policy, please contact us:

Email: info@highshelfvault.co.uk
HighShelf Vault Ltd
124 City Road
London
EC1V 2NX
United Kingdom
Company Number: [17060785]
VAT NUMBER: [GB 514517606]